• Halong Bay
    Halong Bay

Frequently Asked Questions

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us

Is the food and ice at your suggested restaurants safe?

Before building partnerships with all of our suppliers, we always check their quality very carefully to make sure they’re qualified for our requests. Although we have collaborated with them for a long time, we still check their service and food quality every three months. For us, the customer’s safety and satisfaction is our priority.

What happens if it rains?
Can I bring my children on the motorbike tour? Will they enjoy your tour?
I don’t want to do the tour on motorbikes; do you have any other options?
What is your Certificate of Insurance and its terms?
When should I book the tour?
What if I want to reschedule my tour?
Can I book a private tour for myself (or my group)?
I’m traveling alone; can I join in a group tour to make friends?
What are the methods of payment?