-
. -
Sapa - Vietnam -
Vietnam's Hang Son Doong cave
Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.
These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subjected to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.
1. Rate:
Tour prices are net price and quoted in American dollar (USD) per person
2. Included in quoted programs:
2.1. For all tours inside Ho Chi Minh City:
2.2. For all tours outside of Ho Chi Minh City:
3. Not included in quoted program prices:
4. Deposit and Cancellation
4.1. For all tours inside Ho Chi Minh City
Deposit payment can be settled by telegraphic transfer or credit card authorization letter. Deposits are generally 30% of total amount of the tour. 15% of this deposit is non-refundable unless we cancel your tour. Cancellation of a booking must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the following charges will be applied:
| Days before departure | % of total amount |
| >10 days | 15% charge |
| 5-7 days prior | 30% charge |
| 3-5 days | 50% charge |
| Within 48 hours | 100% charge |
4.2. For all tours outside of Ho Chi Minh City:
Deposit payment can be settled by telegraphic transfer or credit card authorization letter. Deposits are generally 30% of total amount of the tour. This deposit is non-refundable unless we cancel your tour. Full payment must be made at least 45 days prior to your departure date.
Cancellation of a booking must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the following charges will be applied:
| Days before departure | % of total amount |
| 30-45 days | 30% charge |
| 15-29 days | 50% charge |
| 7-14 days | 80% charge |
| Within 7 days | 100% charge |
5. Final Payment
5.1. For all tours inside Ho Chi Minh City:
Final payment for Deposit option is made by cash on the day of your tour. If reservations are made less than 02 days prior to departure, full payment is required at the time of booking. If final payments are not received on time, Tiger Tours may cancel the reservation and invoke the cancellation fee.
Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash or credit card. Except for cash payment, a service charge may apply (3% of the card holder). In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.
5.2. For all tours outside of Ho Chi Minh City:
Final payment is due 30 days in advance of the tour. If reservations are made less than 30 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time, Tiger Tours may cancel the reservation and invoke the cancellation fee.
Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash or credit card. Except for cash payment, a service charge may apply (3% of the card holder). In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.
6. Refund of Unused services
No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.
7. Voucher
Voucher will be issued by Merchant after the booked trip is confirmed and payment is completed.
8. Liability and Insurance
Merchant is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Any event which is beyond our control, including acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft, cars or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. Should this occur, we will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
9. Travel documents & conduct
All travellers must check their travel documentation to ensure that the dates are correct, visas have been obtained and passports have at least six months validity. Please ensure you carefully read your invoice and all other documents we send to you as soon as you receive them and contact us immediately if any information appears to be incorrect. If you do not arrive on the agreed date for your tour we may treat the tour as having been cancelled by you.
You must follow our instructions at all times and you agree to indemnify us against any loss or injury suffered as a result of failing to comply with our instructions. You must conduct yourself in a proper manner so as to not to cause disturbance or offence to other travellers and you agree to take responsibility for any damage you cause to our or any third party’s property. We will not be responsible to you for any loss or damage sustained by you arising from or in relation to your contravention of any law of any place while on the tour. You indemnify us for all third party actions taken against us for loss or damage caused by you or arising from your participation on the tour.
10. Confirmation
All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
11. Personal data protection
We would also like to store and use your personal data for future marketing purposes (for example, sending you our marketing material) unless you have told us that you do not wish us to do so. All personal data you give us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. If you do not wish to receive any marketing material or communications from us, please e-mail via info@mytigertour.com . We do not sell personal data to any third party.
We occasionally take photos during our tours for use in promotional material. Unless you advise us otherwise, you consent to such use of your photographic/video likeness.
12. Children discount:
12.1. For all tours in Ho Chi Minh City:
12.2. For all tours outside of Ho Chi Minh City:
