• Sapa - Vietnam
    Sapa - Vietnam
  • Vietnam's Hang Son Doong cave
    Vietnam's Hang Son Doong cave

Terms and conditions

TIGER TOURS – Terms and Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subjected to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

1. Rate:

Tour prices are valid till December 31st, 2017 is net price and quoted in American dollar per person

2. Included in quoted programs:

2.1. For all tours inside Ho Chi Minh City:

• Transfer service as mentioned in the program.
• Informative English speaking guide.
• Ponchos/raincoats (if needed)
• All entrance fees for sightseeing stops as mentioned in the itinerary.
• Pick up and drop off from your hotel
• Accident insurance coverage (for motorbike tours only)
• Meals and Beverages as specified in the itinerary

2.2. For all tours outside of Ho Chi Minh City:

• Transportations as specified in the itinerary;
• Informative English speaking guide;
• Ponchos/raincoats (if needed);
• All entrance fees for sightseeing stops as mentioned in the itinerary;
• Pick up and drop off from your hotel;
• Meals and Beverages as specified in the itinerary;
• All accommodations as noted in the itinerary.

3. Not included in quoted program prices:

• Airport transfer unless otherwise stated;
• Early and/or late check in at hotels unless otherwise stated;
• International airfares unless otherwise stated;
• Visa fee and visa arrangement fee;
• Airport departure taxes;
• Gratuities and tips hotel/restaurant staff, bellboy, local guides/drivers and Tour leaders;
• Meals and Beverages other than included in pre-tour documentation;
• Sightseeing stops which are not included in the itinerary;
• Personal expenses such as laundry, communication charges and optional activities (which are subject to availability);
• Travel insurance, and all services not clearly mentioned.

4. Deposit and Cancellation

4.1. For all tours inside Ho Chi Minh City

Deposit payment can be settled by telegraphic transfer or credit card authorization letter. Deposits are generally 30% of total amount of the tour. 15% of this deposit is non-refundable unless we cancel your tour. Cancellation of a booking must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the following charges will be applied:

Days before departure % of total amount
>10 days 15% charge
5-7 days prior 30% charge
3-5 days 50% charge
Within 48 hours 100% charge

4.2. For all tours outside of Ho Chi Minh City:

Deposit payment can be settled by telegraphic transfer or credit card authorization letter. Deposits are generally 30% of total amount of the tour. This deposit is non-refundable unless we cancel your tour. Full payment must be made at least 45 days prior to your departure date.

Cancellation of a booking must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the following charges will be applied:

Days before departure % of total amount
30-45 days 30% charge
15-29 days 50% charge
7-14 days 80% charge
Within 7 days 100% charge

5. Final Payment

5.1. For all tours inside Ho Chi Minh City:

Final payment for Deposit option is made by cash on the day of your tour. If reservations are made less than 02 days prior to departure, deposit is required at the time of booking. If final payments are not received on time, Tiger Tours may cancel the reservation and invoke the cancellation fee.

Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash or credit card. Except for cash payment, a service charge may apply (3% of the card holder). In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.

5.2. For all tours outside of Ho Chi Minh City:

Final payment is due 45 days in advance of the tour. If reservations are made less than 45 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time, Tiger Tours may cancel the reservation and invoke the cancellation fee.

Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash or credit card. Except for cash payment, a service charge may apply (3% of the card holder). In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.

Payment will be settled through our bank account at least 30 days before arrival

6. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

7. Voucher

Voucher will be issued by Merchant after the booked trip is confirmed and payment is completed.

8. Liability and Insurance

Merchant is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Any event which is beyond our control, including acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft, cars or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. Should this occur, we will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

9. Travel documents & conduct

All travellers must check their travel documentation to ensure that the dates are correct, visas have been obtained and passports have at least six months validity. Please ensure you carefully read your invoice and all other documents we send to you as soon as you receive them and contact us immediately if any information appears to be incorrect. If you do not arrive on the agreed date for your tour we may treat the tour as having been cancelled by you.

You must follow our instructions at all times and you agree to indemnify us against any loss or injury suffered as a result of failing to comply with our instructions. You must conduct yourself in a proper manner so as to not to cause disturbance or offence to other travellers and you agree to take responsibility for any damage you cause to our or any third party’s property. We will not be responsible to you for any loss or damage sustained by you arising from or in relation to your contravention of any law of any place while on the tour. You indemnify us for all third party actions taken against us for loss or damage caused by you or arising from your participation on the tour.

10. Confirmation

All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

11. Personal data protection

We would also like to store and use your personal data for future marketing purposes (for example, sending you our marketing material) unless you have told us that you do not wish us to do so. All personal data you give us (including sensitive personal data) will be kept but we will use only names and contact details for marketing purposes. If you do not wish to receive any marketing material or communications from us, please e-mail via info@mytigertour.com . We do not sell personal data to any third party.

We occasionally take photos during our tours for use in promotional material. Unless you advise us otherwise, you consent to such use of your photographic/video likeness.

12. Children discount:

12.1. For all tours in Ho Chi Minh City:
• Under 5 year-old: Free of Charge
• From 5 to 11 year-old: 75% of adult's fare
• From 12 year-old and above: Adult’s fare

12.2. For all tours outside of Ho Chi Minh City:
• Under 2 year-old: Free of Charge
• From 2 to 5 year-old: 50% of adult's fare
• From 5 to 11 year-old: 75% of adult's fare
• From 12 year-old and above: Adult’s fare