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  • Sapa - Vietnam
    Sapa - Vietnam
  • Vietnam's Hang Son Doong cave
    Vietnam's Hang Son Doong cave

Cancellation Policy

We understand that your plans sometimes change. That is why we try to be as flexible and accommodating as possible with our cancellation policy.

If your flight has been delayed, please call us right away no matter what time it is, or send us an email. We will try and reschedule your tour for you and discuss other options. We do not encourage guests to book their tour on the same day their flight is due to arrive, as it is common for flights to run late. If your flight is arriving on the same day as your tour, we do suggest giving yourself at least three hours’ leeway between your flight arrival and your tour. Between flight delays, traffic, and having to drop off your bags at your hotel, knows that the risk of running late is high.
Tiger Tours take no responsibility for any flight delays or schedule changes at any stage throughout the trip. In the event of any such changes no refund will be considered and guest must seek recompense through guest’s travel insurance.

Please note that some tours and activities do not allow any changes. Date changes can only be made if we can confirm availability on the new date. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 25 days prior to departure and will be handled on an individual basis through our Reservations Center.